Return and Refund Policy

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Thank you for choosing PŪRJ.

We appreciate your business. Please read this policy carefully before completing your purchase.

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Last updated: 1/26/2026

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By placing an order on our website, you agree to the terms outlined below.

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Final Sale Policy:

All purchases made through PŪRJ are final sale.

We do not offer refunds or exchanges.

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Chemical & Liquid Product Disclaimer:

NO PŪRJ F-Lo Efflorescence Cleaner Returns accepted due to it being hazmat/hazardous.

Our products are chemical and/or liquid-based. Due to the nature of these products:

• We do not accept returns for items that have been opened, used, applied, altered, or improperly stored

• Product performance may vary based on surface type, preparation, application method, environmental conditions, and user handling

• Customers are responsible for reviewing product descriptions, instructions, and safety information prior to purchase and use

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Defective Products Only:

We only accept claims for products that arrive defective or damaged.

If you believe your product is defective, you must contact us within 30 days of delivery and provide:

• Order number

• Description of the defect

• Clear photos and/or video evidence

All defect claims are reviewed and approved at our sole discretion.

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No Refunds | Replacement Only:

We do not issue refunds under any circumstances.

If a product is confirmed to be faulty or defective, we will provide a replacement product only, subject to availability.

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No Exchanges:

We do not accept exchanges.

Return Authorization Required

Returns sent without prior written authorization will not be accepted.

If approved, you will receive return instructions.

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Return Address:

Approved returns must be sent to:

46 Satterie Ave
Valley Stream, NY 11580

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Exclusions & Misuse:

We are not responsible for defects, damage, or performance issues caused by:

• Improper use, mixing, dilution, or application

• Failure to follow product instructions or warnings

• Normal wear and tear

• Environmental factors (weather, moisture, temperature, surface condition)

• Storage, handling, or transport after delivery​

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Contact:

For defective product claims only, contact us at:
Email: info@cleansealrestore.com

Phone: T: 516-679-6724

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Platform Compliance Note:

This policy is designed to meet Wix's policy transparency requirements, including clear disclosure of refund eligibility, replacement terms, and product limitations.